Privacy Policy – StumpX Pro

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Welcome to StumpX Pro ("StumpX", "we", "our", or "us").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information when using the StumpX Pro mobile application, website, and related services.

By using StumpX Pro, you agree to this Privacy Policy.

StumpX Pro is a software platform designed for stump grinding contractors and businesses to manage quotations, job scheduling, inspections, customer records, safety checklists, photographs, and professional job reports.

For privacy enquiries, please contact:

Email: support@stumpx.co.nz

Website: https://stumpx.co.nz

Depending on how you use StumpX Pro, we may collect:

• Name
• Business name
• Email address
• Phone number
• Password (encrypted/authenticated through our authentication provider)

• Company logo
• Business address
• GST/VAT information (where applicable)
• Company contact details

You may choose to store customer information including:

• Customer names
• Phone numbers
• Email addresses
• Property addresses
• Job notes
• Quote history

Including:

• Job location
• Job status
• Scheduling information
• Equipment used
• Safety checklist responses
• Before and after photographs
• Client signatures
• Completion reports

We may automatically collect:

• Device model
• Operating system
• App version
• Crash reports
• Diagnostic information
• Anonymous usage analytics

If you purchase a subscription through Google Play or Apple App Store, payment information is processed securely by the relevant app store.

We do not store or have access to your full payment card details.

With your permission, StumpX Pro may access your device camera and photo library to:

• Capture before and after job photos
• Attach images to quotes
• Generate professional PDF reports
• Store job documentation

Photos remain under your control and are only uploaded when required for your account.

If enabled by you, StumpX Pro may access your device location to:

• Record job locations
• Improve scheduling
• Assist with navigation
• Populate customer addresses

You may disable location permissions at any time within your device settings.

We use your information to:

• Create and manage your account
• Generate professional quotations
• Schedule jobs
• Produce PDF reports
• Store customer records
• Synchronise your information across devices
• Improve app performance
• Respond to support requests
• Detect fraud and maintain security
• Comply with legal obligations

We do not sell your personal information.

Your information may be securely stored using trusted cloud service providers.

This may include:

• User authentication
• Secure databases
• Cloud storage
• Backup systems

Data may be stored in New Zealand or internationally depending on the hosting services used. We use Supabase for user authentication, database services, and secure cloud storage.

We only share information when necessary.

This may include:

• Cloud hosting providers
• Authentication providers
• Analytics providers
• Payment providers
• Legal authorities where required by law

We do not share your customer database with other StumpX users.

We take reasonable technical and organisational measures to protect your information including:

• Secure encrypted connections (HTTPS)
• Authentication controls
• Access restrictions
• Regular security updates
• Cloud infrastructure security

While we work hard to protect your information, no system can guarantee absolute security.

We retain your information while your account remains active.

You may request deletion of your account at any time.

Some information may be retained where required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Export your data
• Withdraw consent where applicable
• Object to certain processing
• Lodge a complaint with your local privacy regulator

We will respond to requests within the time required by applicable law.

If you access StumpX Pro outside New Zealand, your information may be transferred to and processed in countries where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place to protect your information.

StumpX Pro is intended for business users.

It is not directed at children under 16 years of age, and we do not knowingly collect personal information from children.

StumpX Pro may integrate with third-party services including:

• Google Play Services
• Apple App Store
• Authentication providers
• Cloud storage providers
• Analytics providers
• Payment providers

These providers maintain their own privacy policies.

If you use the StumpX website, cookies and similar technologies may be used to improve website functionality and analyse usage.

You can control cookies through your browser settings.

As a StumpX Pro user, you are responsible for ensuring that any customer information you enter into the platform is collected and used lawfully.

If you collect personal information from your customers, you should ensure they are aware that you are storing their information within your business management software.

We aim to comply with applicable privacy laws, including where relevant:

• New Zealand Privacy Act 2020
• Australian Privacy Act 1988
• UK General Data Protection Regulation (UK GDPR)
• EU General Data Protection Regulation (EU GDPR)
• California Consumer Privacy Act (CCPA), where applicable

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of StumpX Pro after changes are published constitutes acceptance of the updated policy.

If you have any questions regarding this Privacy Policy or your personal information, please contact:

StumpX Pro:  graydigitalproducts@gmail.com